DEPARTMENT
General
OWNER
Unassigned
TYPE
Milestone Paymen...
STATUS
Open In Progress Closed
PRIORITY
[ Private ]
|
Shaun Raven
User
Posted on: 05 June 2013 09:04 PM
Hello Support team,
I was just looking through the website and I see that some funds are taken out from my account: On the transaction it says: Reversal of [Transfer from insertwb for project I need a perl code executer (Partial payment for project) (USD) from 05/12/2013 at 20:59 EDT] (USD)
And the project has been suddenly `re-opened` on my task list. But this was completed and I received the email. What's happening here?
Also why is it deducted from my account 2 times? instead of one?
I cannot understand this. Please reply as soon as possible.
Thanks,
Anoosh
Maddox L.
Email and Chat Support Agent
Staff
Posted on: 05 June 2013 10:03 PM
Hi there,
Thank you for contacting Freelancer.com Support.
Your employer insertwb is currently having account issues with us. We cannot go further into details about their account due to our Privacy Policy. Since it is already being handled by the proper department, we are not privy of their information.
I would recommend you to please continue communicating with them regarding their account status update.
If you have further inquiries or concern, please do not hesitate to email us again.
---
Sincerely,
Maddox
Freelancer.com Support
e: support@freelancer.com
w: http://www.freelancer.com
Shaun Raven User
Posted on: 05 June 2013 10:17 PM
Thanks for your correspondense.
I have finished the project and they have released the milestone and funds. I cannot see why this should be taken out of my account when they have account issues.
This has absolutely nothing to do with me.
On my end everything was finalized. The reason we use freelancer.com is exactly to avoid such a thing.
Please elaborate on this situation and keep me updated. My communication with them just fails, i have previously informed FL about this.
Thanks,
Ian S.
Email and Chat Support Agent
Staff
Posted on: 05 June 2013 10:53 PM
Hello,
Thank you for getting back to us.
The payments were reversed due to your employer having account issues with us. This is not an issue on your end. Please note that these measures are being carried out to ensure that the payment you are to receive is in order and we cannot disclose further information regarding this. However, you have the option to directly ask them regarding the payment.
Let us know how we can assist you further.
---
Sincerely,
Ian
Freelancer.com Support
e: support@freelancer.com
w: http://www.freelancer.com
Shaun Raven User
Posted on: 06 June 2013 02:30 AM
I tried to message them with:
"Hi. Freelancer said you have had account issues with them and they have reversed the transaction. Could you please resend the payments? "
But their account is unavailable and I don't think they respond to this message.
I still don't understand that why the funds are removed from my account, regardless their problem. The project was properly done and payments sent and in my account, all decided and everything finished and settled.
I believe this is not right to reverse the transactions, without my consent, because a problem has been discovered with the other party after they sent their payments.
Shaun Raven
User
Posted on: 06 June 2013 02:31 AM
Is it possible that I dispute the project? Is freelancer still holding the payments?
Justin C.
Email and Chat Support Agent
Staff
Posted on: 06 June 2013 03:23 AM
Hi there,
Thank you for getting back to us.
The funds are already in your employer's account as it was reversed. You can only file a dispute if the Milestone Payment is not released. Your employer needs to settle his account issues first to proceed with the payment. You can refer him to the Verification Center to settle his account issues.
Verification Center:
https://www.freelancer.com/users/lim...ion_center.php
Should you have further concerns, please contact us again.
---
Sincerely,
Justin C.
Freelancer.com Support
e: support@freelancer.com
w: http://www.freelancer.com
Shaun Raven User
Posted on: 06 June 2013 01:09 PM
And what if they don't respond at all, like in the current situation?? They are non-responsive.
The milestone was released, and work was delivered, and then freelancer.com took the money out of my account. And now ` I can only dispute if milestone is not released `. What if the milestone was released and every party was happy and then funds suddenly disappear because someone has a problem and is gone?
I kindly ask Freelancer.com to put my money back, because I have delivered the work, and that's all that is relevant to my end. Please note this again: WORK is delivered, they have their codes, so why should they respond??? Why should they care about what happens to my money?
Please elevate this ticket to someone from your tier 2 support so I can discuss this further. I googled a bit and saw that this is not the first time this is happening with freelancer.com. There is a lot of bad reviews about this subject and I do want to think that FL is able to sort this out with me on warm grounds of mutual understanding and professional work ethics.
Shaun Raven
User
Staff
Posted on: 06 June 2013 02:19 PM
Hello there,
Thank you for writing back to us.
Your account shows that your earned funds amounting to $ 50 USD from employer, nsertwb, on the project "I need a perl code executer (ID 4514002)" has been reversed, because they are currently facing an account issue that they need to settle first. We have no option but to reverse the payment they have made until their account issue is settled. It is the site's protocol to return payments coming from users facing an account issue. This measure is implemented to make the site more secure.
Kindly note that Freelancer.com only serves as an online venue for freelancers and employers; thus, we cannot guarantee that your employer will complete the transaction and act accordingly on our site. At this point, I highly encourage you to keep communicating with your employer to be informed of your concern and their account issue. Moreover, I suggest that you ask them to contact us directly so we can assist them accordingly in settling their account issue. In line with this, your employer has already been notified about this matter.
We would encourage you to work on other projects as this may help you to earn while waiting for your employer to resolve their account issues.
The reversed funds will become available once the issue is settled.
Your understanding and patience on this matter will be much appreciated.
Should you need more assistance, feel free to contact us anytime.
---
Sincerely,
Monica
Freelancer.com Support
e: support@freelancer.com
w: http://www.freelancer.com
Shaun Raven User
Posted on: 06 June 2013 03:06 PM
I will wait a couple more days to see if FL can resolve the issue or not. What's your saying on Milestone issue?
Monica P.
Email and Chat Support Agent
Staff
Posted on: 06 June 2013 03:52 PM
Hi there,
Thank you for getting back to us.
Regarding your concern on the reversed Milestone Payment of $50 USD, it will only be reinstated to your Freelancer.com account once your employer, nsertwb, on the project "I need a perl code executer (ID 4514002)" has settled their account issue. Therefore, I still encourage you to keep on contacting your employer regarding this matter and ask them to contact us directly so we can assist them.
Should you have any other concerns, please let us know.
---
Sincerely,
Monica
Freelancer.com Support
e: support@freelancer.com
w: http://www.freelancer.com
Shaun Raven User
Posted on: 06 June 2013 04:03 PM
And what measures does freelancer.com take if they do not respond?
Monica P.
Email and Chat Support Agent
Staff
Posted on: 06 June 2013 04:28 PM
Hello there,
Thank you for writing back to us.
The account issue of your employer, nsertwb, on the project "I need a perl code executer (ID 4514002)" is now handled by the proper department. I am unable to disclose further information about this matter, because the proper department handling this kind of concern has their own proceedings.
Your understanding on this matter will be much appreciated.
Feel free to contact us if you have further inquiries.
---
Sincerely,
Monica
Freelancer.com Support
e: support@freelancer.com
w: http://www.freelancer.com
Shaun Raven User
Posted on: 06 June 2013 05:51 PM
When will you be able to provide an update on this matter?
Jared A.
Email and Chat Support Agent
Staff
Posted on: 06 June 2013 06:58 PM
Hi there,
Thank you for getting back to us.
Since the proper department is handling your employer's account, we will not be able to give you a definite time. Once your employer "insertwb" has settled his account issues, the funds will be reinstated to your Freelancer.com account. I recommend that you keep contacting your employer about his account status.
If you have further queries, please don't hesitate to contact us again.
---
Sincerely,
Jared
Freelancer.com Support
e: support@freelancer.com
w: http://www.freelancer.com
Shaun Raven User
Posted on: 10 June 2013 01:25 PM 
Hello, Any updates on this case?
Will C.
Email and Chat Support Staff
Posted on: 10 June 2013 02:11 PM
Hi there,
Thank you for getting back to us.
Our proper department is still coordinating with your employer "insertwb" to settle their account issue with us. We could also recommend that you continue to continue to communicate with them and inform them to contact us to settle their account issue.
Feel free to contact us again if you have other questions or concerns.
---
Sincerely,
Will C.
Freelancer.com Support
e: support@freelancer.com
w: http://www.freelancer.com
Shaun Raven User
Posted on: 18 June 2013 05:03 PM
Any progress?
پاسخ : مشکل جدید برداشت در فریلنسر - ایرانیهای فریلنسر بیاین همفکری بکنیم
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