Important policy restrictions
We would like to inform you about new policy restrictions on the use of platform services and products. These restrictions apply to resellers, customers and contacts from various countries that are subject to sanctions by the international community.
Transaction checks
On Tuesday, July 18, 2017, we will introduce automated checks of transactions and contact details in our platform.
Transactions can only be completed successfully if the contact details of resellers, customers and contacts comply with fore mentioned restrictions and are proven to be correct. All contacts and products that as of today do not pass the checks will be flagged. Renewal of these products will not be possible, regardless of the contact details at the time of the actual renewal.
This will have consequences for resellers and customers in all tiers of your account. Please inform your resellers and customers about this important change.
Consequences
Starting July 18, 2017, resellers, customers, and contacts that are subject to policy restrictions cannot:
Create new accounts
Create new products
Transfer domain names to our platform
Starting November 18, 2017, they cannot:
Renew existing products
Add funds to their account balance
More information
In our Knowledge Base,you will find more information to help your resellers and customers comply with the requirements that are imposed by our new policy restrictions.
We apologize for any inconvenience caused by the policy restrictions. When the sentiment in the international community changes for the better, we may reconsider the policy restrictions.
Best regards,
Resello
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