Hello ,
Your new Reseller Account at Resello has been created
As we announced in our previous email, due to changes in the legal jurisdiction applicable to us, we will no longer be able to support partners from Cuba, Iran, North Korea, Sudan and Syria from the end of October 2013. We have initiated steps to migrate the impacted accounts to Resello and here is an important update for you.
We hope you have already received the welcome email from Resello, who we have partnered with to help ensure that your business remains unaffected due to these changes at ResellerClub. Your Reseller Accounts have now been created and the sub-reseller chain (if any) under your account at ResellerClub has been replicated at Resello.
We suggest that you log in to your account at
www.resello.com using the credentials provided by Resello on the welcome email, and get familiarized with the interface and account settings. To help you understand their platform better, you will be able to access to your Reseller Startup Guide as well as the Migraton Help Page at
https://www.resello.com/migration.
As you login and explore the functions at your brand new Resello account, you will realize that Resello has a robust platform and wide product portfolio that can cater to the countries that we will be no longer be able to support. Their platform is very similar to ResellerClub’s platform, and prices comparable to ours. This makes Resello the perfect platform for you to continue operating your business with minimal changes to your processes. We strongly recommend you to transfer hosting packages to them to ensure the smooth functioning of your account and business. Your domains will be transferred to this account on the 5th of November, 2013.
You can also refer to our Transition Status Page, where we will be regularly updating any new developments as well as the status of this transition and timelines.
Status of Move to Resello
As of today only Reseller and sub-resellers chain accounts have been created at Resello
Accounts for your customers and customers of all sub-resellers in your chain will be created on 5th of November, 2013, 2013
We recommend that you renew domains that are in the Auto-Renewal Grace Period before 5th of November, 2013, you will not be able to manage them post the 5th of November, 2013 or you will have to manage them through Resello after the move
On 5th of November, 2013, fast-transfer process of domains under your sub-resellers and customers accounts will be started to your new account at Resello retaining the same parent-child structure as now; This means there will no addition of a domain year to the domain tenure and the transfer will be free; We are coordinating with registries, ICANN and all stakeholders to ensure we can do this for most TLDs
Hosting packages will be refunded pro-rata considering 28th of October as expiry date and packages will be suspended on 5th of November
No pricing settings have been ported over to your new Resello account yet. Your pricing as per your ResellerClub Account, will imported to your account at Resello by the end of this week
We recommend that you do not set/change prices until the end of this week as your prices may get overwritten during the import process.
I would like to reiterate that it has been a great experience doing business with you and it is unfortunate that we are unable to continue supporting your business. We assure you of our continued support during this migration process to Resello.
In case of any queries for ResellerClub, please contact
clientrelations@resellerclub.com
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