{$infobox}
<div id="replyingadmin">
{if $replyingadmin}<div class="errorbox">{$replyingadmin.name} {$_adminlang.support.viewedandstarted} @ {$replyingadmin.time}</div>{/if}
</div>
<h2>#{$tid} - {$subject} <select name="ticketstatus" id="ticketstatus" style="font-size:18px;">
{foreach from=$statuses item=statusitem}
<option{if $statusitem.title eq $status} selected{/if} style="color:{$statusitem.color}">{$statusitem.tit le}</option>
{/foreach}
</select> <a href="#" onclick="$('#ticketstatus').val('closed');$('#tick etstatus').trigger('change');return false">{$_adminlang.global.close}</a></h2>
<div class="ticketlastreply">{$_adminlang.support.lastr eply}: {$lastreply}</div>
{if $clientnotes}
<div id="clientsimportantnotes">
{foreach from=$clientnotes item=note}
<div class="ticketstaffnotes">
<table>
<tr>
<td>{$note.adminuser}</td>
<td align="right">{$note.modified}</td>
<td width="16"><a href="clientsnotes.php?userid={$clientsdetails.use rid}&action=edit&id={$note.id}"><img src="images/edit.gif" width="16" height="16" align="absmiddle" /></a></td>
</tr>
</table>
<div>
{$note.note}
</div>
</div>
{/foreach}
</div>
{/if}
{foreach from=$addons_html item=addon_html}
<div style="margin-bottom:15px;">{$addon_html}</div>
{/foreach}
<div id="tabs">
<ul>
<li id="tab0" class="tab"><a href="javascript
:;">{$_adminlang.support.addreply} </a></li>
<li id="tab1" class="tab"><a href="javascript
:;">{$_adminlang.support.addnote}</a></li>
{if $numcustomfields}<li id="tab2" class="tab"><a href="javascript
:;">{$_adminlang.setup.customfield s}</a></li>{/if}
<li id="tab3" class="tab" onclick="loadtab(3,'tickets',0)"><a href="javascript
:;">{$_adminlang.support.clienttic kets}</a></li>
<li id="tab4" class="tab" onclick="loadtab(4,'clientlog',0)"><a href="javascript
:;">{$_adminlang.support.clientlog }</a></li>
<li id="tab5" class="tab"><a href="javascript
:;">{$_adminlang.fields.options}</a></li>
<li id="tab6" class="tab" onclick="loadtab(6,'ticketlog',0)"><a href="javascript
:;">{$_adminlang.support.ticketlog }</a></li>
</ul>
</div>
<div id="tab0box" class="tabbox">
<div id="tab_content">
<form method="post" action="{$smarty.server.php_self}?action=viewticke t&id={$ticketid}" enctype="multipart/form-data" name="replyfrm" id="replyfrm">
<textarea name="message" id="replymessage" rows="14" style="width:100%;margin:0 0 10px 0;" dir="rtl">{if $signature}
{$signature}{/if}</textarea>
<table class="form" width="100%" border="0" cellspacing="2" cellpadding="3">
<tr><td width="15%" class="fieldlabel">tools</td><td class="fieldarea">
<select name="postaction">
<option value="return">{$_adminlang.support.setansweredret urn}</option>
<option value="answered">{$_adminlang.support.setansweredr emain}</option>
{foreach from=$statuses item=statusitem}
{if $statusitem.id > 4}<option value="setstatus{$statusitem.id}">{$_adminlang.sup port.setto} {$statusitem.title} {$_adminlang.support.andremain}</option>{/if}
{/foreach}
<option value="close">{$_adminlang.support.closereturn}</option>
<option value="note">{$_adminlang.support.addprivatenote}</option>
</select> <input type="submit" value="{$_adminlang.support.addresponse} »" name="postreply" class="btn-primary" id="postreplybutton" />
<div style="float:right;">
<input type="button" value="{$_adminlang.support.insertpredef}" class="btn" id="insertpredef" />
<input type="button" value="{$_adminlang.support.insertkblink}" class="btn" onclick="window.open('supportticketskbarticle.php' ,'kbartwnd','width=500,height=400,scrollbars=yes') " />
</div>
<div id="prerepliescontainer">
<div class="box">
<div style="float:right;"><input type="text" id="predefq" size="25" value="{$_adminlang.global.search}" onfocus="this.value=(this.value=='{$_adminlang.glo bal.search}') ? '' : This.value;" onblur="this.value=(this.value=='') ? '{$_adminlang.global.search}' : This.value;" /></div>
<div id="prerepliescontent">{$predefinedreplies}</div>
</div>
</div>
</td></tr>
<tr><td class="fieldlabel">{$_adminlang.support.attachment s}</td><td class="fieldarea"><input type="file" name="attachments[]" size="85" /> <a href="#" id="addfileupload"><img src="images/icons/add.png" align="absmiddle" border="0" /> {$_adminlang.support.addmore}</a><br /><div id="fileuploads"></div></td></tr>
{if $userid}<tr><td class="fieldlabel">{$_adminlang.support.addbilling }</td><td class="fieldarea"><input type="text" name="billingdescription" size="60" value="{$_adminlang.support.toinvoicedes}" onfocus="if(this.value=='{$_adminlang.support.toin voicedes}')this.value=''" /> @ <input type="text" name="billingamount" size="10" value="{$_adminlang.fields.amount}" /> <select name="billingaction">
<option value="3" /> {$_adminlang.billableitems.invoiceimmediately}</option>
<option value="0" /> {$_adminlang.billableitems.dontinvoicefornow}</option>
<option value="1" /> {$_adminlang.billableitems.invoicenextcronrun}</option>
<option value="2" /> {$_adminlang.billableitems.addnextinvoice}</option>
</select></td></tr>{/if}
</table>
</form>
</div>
</div>
<div id="tab1box" class="tabbox">
<div id="tab_content">
<form method="post" action="{$smarty.server.php_self}?action=viewticke t&id={$ticketid}">
<input type="hidden" name="postaction" value="note" />
<textarea name="message" id="replymessage" rows="14" style="width:100%"></textarea>
<br />
<img src="images/spacer.gif" height="8" width="1" />
<br />
<div align="center"><input type="submit" value="{$_adminlang.support.addnote}" class="button" name="postreply" /></div>
</form>
</div>
</div>
<div id="tab2box" class="tabbox">
<div id="tab_content">
<form method="post" action="{$smarty.server.php_self}?action=viewticke t&id={$ticketid}&sub=savecustomfields">
{if !$numcustomfields}
<div align="center">{$_adminlang.support.nocustomfields }</div>
{else}
<table class="form" width="100%" border="0" cellspacing="2" cellpadding="3">
{foreach from=$customfields item=customfield}
<tr><td width="25%" class="fieldlabel">{$customfield.name}</td><td class="fieldarea">{$customfield.input}</td></tr>
{/foreach}
</table>
<img src="images/spacer.gif" height="10" width="1" /><br />
<div align="center"><input type="submit" value="{$_adminlang.global.savechanges}" class="button"></div>
</form>
{/if}
</div>
</div>
<div id="tab3box" class="tabbox">
<div id="tab_content">
<img src="images/loading.gif" align="top" /> {$_adminlang.global.loading}
</div>
</div>
<div id="tab4box" class="tabbox">
<div id="tab_content">
<img src="images/loading.gif" align="top" /> {$_adminlang.global.loading}
</div>
</div>
<div id="tab5box" class="tabbox">
<div id="tab_content">
<form method="post" action="{$smarty.server.php_self}?action=viewticke t&id={$ticketid}">
<table class="form" width="100%" border="0" cellspacing="2" cellpadding="3">
<tr><td width="15%" class="fieldlabel">{$_adminlang.support.department }</td><td class="fieldarea"><select name="deptid">
{foreach from=$departments item=department}
<option value="{$department.id}"{if $department.id eq $deptid} selected{/if}>{$department.name}</option>
{/foreach}
</select></td><td width="15%" class="fieldlabel">{$_adminlang.fields.clientid}</td><td class="fieldarea"><input type="text" name="userid" size="15" id="clientsearchval" value="{$userid}" /> <img src="images/icons/delete.png" alt="cancel" class="absmiddle" id="clientsearchcancel" height="16" width="16"><div id="ticketclientsearchresults"></div></td></tr>
<tr><td class="fieldlabel">{$_adminlang.fields.subject}</td><td class="fieldarea"><input type="text" name="subject" value="{$subject}" style="width:80%"></td><td class="fieldlabel">{$_adminlang.support.flag}</td><td class="fieldarea"><select name="flagto">
<option value="0">{$_adminlang.global.none}</option>
{foreach from=$staff item=staffmember}
<option value="{$staffmember.id}"{if $staffmember.id eq $flag} selected{/if}>{$staffmember.name}</option>
{/foreach}
</select></td></tr>
<tr><td class="fieldlabel">{$_adminlang.fields.status}</td><td class="fieldarea"><select name="status">
{foreach from=$statuses item=statusitem}
<option{if $statusitem.title eq $status} selected{/if} style="color:{$statusitem.color}">{$statusitem.tit le}</option>
{/foreach}
</select></td><td class="fieldlabel">{$_adminlang.support.priority}</td><td class="fieldarea"><select name="priority">
<option value="high"{if $priority eq "high"} selected{/if}>{$_adminlang.status.high}</option>
<option value="medium"{if $priority eq "medium"} selected{/if}>{$_adminlang.status.medium}</option>
<option value="low"{if $priority eq "low"} selected{/if}>{$_adminlang.status.low}</option>
</select></td></tr>
<tr><td class="fieldlabel">{$_adminlang.support.ccrecipien ts}</td><td class="fieldarea"><input type="text" name="cc" value="{$cc}" size="40"> ({$_adminlang.transactions.commaseparated})</td><td class="fieldlabel">{$_adminlang.support.mergeticke t}</td><td class="fieldarea"><input type="text" name="mergetid" size="10"> ({$_adminlang.support.notocombine})</td></tr>
</table>
<img src="images/spacer.gif" height="10" width="1"><br>
<div align="center"><input type="submit" value="{$_adminlang.global.savechanges}" class="button"></div>
</form>
</div>
</div>
<div id="tab6box" class="tabbox">
<div id="tab_content">
<img src="images/loading.gif" align="top" /> {$_adminlang.global.loading}
</div>
</div>
<br />
{if $numnotes}
<h2>{$_adminlang.support.privatestaffnote}</h2>
{foreach from=$notes item=note}
<div class="ticketstaffnotes">
<table>
<tr>
<td>{$note.admin}</td>
<td align="right">{$note.date}</td>
<td width="16"><a href="#" onclick="dodeletenote('{$note.id}');return false"><img src="images/delete.gif" alt="{$_adminlang.support.deleteticketnote}" border="0" /></a></td>
</tr>
</table>
<div>
{$note.message}
</div>
</div>
{/foreach}
{/if}
{if $relatedservices}
<div class="tablebg">
<table class="datatable" id="relatedservicestbl" width="100%" border="0" cellspacing="1" cellpadding="3">
<tr><th>{$_adminlang.fields.product}</th><th>{$_adminlang.fields.amount}</th><th>{$_adminlang.fields.billingcycle}</th><th>{$_adminlang.fields.signupdate}</th><th>{$_adminlang.fields.nextduedate}</th><th>{$_adminlang.fields.status}</th></tr>
{foreach from=$relatedservices item=relatedservice}
<tr{if $relatedservice.selected} class="rowhighlight"{/if}><td>{$relatedservice.name}</td><td>{$relatedservice.amount}</td><td>{$relatedservice.billingcycle}</td><td>{$relatedservice.regdate}</td><td>{$relatedservice.nextduedate}</td><td>{$relatedservice.status}</td></tr>
{/foreach}
</table>
</div>
{if $relatedservice***pand}<div id="relatedservice***pand" style="padding:2px 15px;text-align:right;"><a href="#" onclick="expandrelservices();return false">{$_adminlang.support.expand}</a></div>{/if}
{/if}
{if $numnotes || $relatedservices}<br />{/if}
<form method="post" action="supporttickets.php" id="ticketreplies">
<input type="hidden" name="id" value="{$ticketid}" />
<input type="hidden" name="action" value="split" />
<div id="ticketreplies">
{foreach from=$replies item=reply}
<div class="{if $reply.admin}staff{/if}reply">
<div class="leftcol">
<div class="submitter">
{if $reply.admin}
<div class="name">{$reply.admin}</div>
<div class="title">{$_adminlang.support.staff}</div>
{if $reply.rating}
<br />{$reply.rating}<br /><br />
{/if}
{else}
<div class="name">{$reply.clientname}</div>
<div class="title">
{if $reply.contactid}
{$_adminlang.fields.contact}
{elseif $reply.userid}
{$_adminlang.fields.client}
{else}
<a href="mailto:{$reply.clientemail}">{$reply.cliente mail}</a>
{/if}
</div>
{if !$reply.userid && !$reply.contactid}<input type="button" value="{$_adminlang.support.blocksender}" onclick="window.location='?action=viewticket&id={$ ticketid}&blocksender=true'" class="btn-small" />{/if}
{/if}
</div>
<div class="tools">
<div class="editbtns{if $reply.id}r{$reply.id}{else}t{$ticketid}{/if}">
<input type="button" value="{$_adminlang.global.edit}" onclick="editticket('{if $reply.id}r{$reply.id}{else}t{$ticketid}{/if}')" class="btn-small btn-inverse" />
{if $deleteperm}<input type="button" value="{$_adminlang.global.delete}" onclick="{if $reply.id}dodeletereply('{$reply.id}'){else}dodele teticket(){/if}" class="btn-small btn-danger" />{/if}
</div>
<div class="editbtns{if $reply.id}r{$reply.id}{else}t{$ticketid}{/if}" style="display:none">
<input type="button" value="{$_adminlang.global.save}" onclick="editticketsave('{if $reply.id}r{$reply.id}{else}t{$ticketid}{/if}')" class="btn-small btn-success" />
<input type="button" value="{$_adminlang.global.cancel}" onclick="editticketcancel('{if $reply.id}r{$reply.id}{else}t{$ticketid}{/if}')" class="btn-small btn-inverse" />
</div>
</div>
</div>
<div class="rightcol">
<div class="quoteicon"><a href="#" onclick="quoteticket('{if !$reply.id}{$ticketid}{/if}','{if $reply.id}{$reply.id}{/if}')"><img src="images/icons/quote.png" border="0" /></a>{if $reply.id} <input type="checkbox" name="rids[]" value="{$reply.id}" />{/if}</div>
<div class="postedon">posted {if $reply.friendlydate}on {$reply.friendlydate}{else}today{/if} at {$reply.friendlytime}</div>
<div class="msgwrap" id="content{if $reply.id}r{$reply.id}{else}t{$ticketid}{/if}">
<div class="message">
<p dir="rtl" align="left">{$reply.message}
</div>
{if $reply.numattachments}
<br />
<strong>{$_adminlang.support.attachments}</strong>
<br /><br />
{foreach from=$reply.attachments key=num item=attachment}
{if $thumbnails}
<div class="ticketattachmentcontainer">
<a href="../{$attachment.dllink}"><img src="../includes/thumbnail.php?{if $reply.id}rid={$reply.id}{else}tid={$ticketid}{/if}&i={$num}" class="ticketattachmentthumb" /><br />
<img src="images/icons/attachment.png" align="top" /> {$attachment.filename}</a><br /><small><a href="{$attachment.deletelink}" onclick="return confirm('{$_adminlang.support.delattachment|escape :'javascript'}')" style="color:#cc0000">{$_adminlang.support.remove} </a></small>
</div>
{else}
<a href="../{$attachment.dllink}"><img src="images/icons/attachment.png" align="absmiddle" /> {$attachment.filename}</a> <small><a href="{$attachment.deletelink}" onclick="return confirm('{$_adminlang.support.delattachment|escape :'javascript'}')" style="color:#cc0000">{$_adminlang.support.remove} </a></small><br />
{/if}
{/foreach}
<div class="clear"></div>
{/if}
</div>
</div>
</div>
{/foreach}
</div>
<p align="center"><a href="supportticketsprint.php?id={$ticketid}" target="_blank">{$_adminlang.support.viewprintable }</a>{if $repliescount>1}<span style="float:right;"><input type="button" value="{$_adminlang.support.splitticketdialogbutto n}" onclick="showdialog('splitticket')" class="btn-small" /></span>{/if}</p>
{$splitticketdialog}
<input type="hidden" name="splitdeptid" id="splitdeptid" />
<input type="hidden" name="splitsubject" id="splitsubject" />
<input type="hidden" name="splitpriority" id="splitpriority" />
<input type="hidden" name="splitnotifyclient" id="splitnotifyclient" />
</form>
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