Hi Hamidrezaahmadi,
Thanks for contacting Yahoo!.
In order to better assist you, we need additional information about the problem you are encountering, or concern you have. Please reply in detail with the following information.
Helpful information to include
- What action(s) are you trying to take when the problem occurs?
- What are the exact steps that you take which lead up to the problem? If you can include a detailed step by step explanation, this will be most helpful.
- Which Yahoo! product are you using when the problem occurs (E.g., Yahoo! Mail)?
- What do you experience when the problem occurs, and afterward?
- Do you see an error message? Include the exact text of the error message, and how often it occurs.
The more information we have, the better we will be able to assist you.
You can find some extra information about this (and other Yahoo! products) through Yahoo! Help Central.
Thanks again,
Ethan Reid
Yahoo! Customer Care
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