Dear Sir,

Thank you for your email.
We are very sorry about this mistake, in the cancellation request you sent, it was not specified that you wanted to keep the server till the end of this billing period.

Our assumption was that you wanted to cancel the server immediately.
We have recycled the server, and since the data is no longer recoverable, we will proceed to refund your account for the last 5 days of service, which you didn't use.

This ticket has been placed in the administration department for further followup with it. If you have any further questions, please reply to this ticket.

Sincerely,

Ezequiel Pineda
Private Layer - Support


---------- Post added at 10:52 PM ---------- Previous post was at 10:42 PM ----------

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