برای منم این مشکل پیش اومده و اینترنت صبانت دارم. الان دارم با پشتیبانی هتزنر صحبت میکنم بهم گفته این کارارو بکنم:
Hello,
Please send us traceroutes over at least 1000 packets in both directions
(client -> server ; server -> client).
You can use a program such as MTR which combines the functionality of the
'traceroute' and 'ping' programs in a single network diagnostic tool. As MTR
starts, it investigates the network connection between the
server MTR runs on and a user-specified destination server. This will help us to
define the problem precisely.
For Windows, please use WinMTR. You can download this freeware at
WinMTR – Appnor's Free Network Diagnostic Tool