از دسترس خارج شدن ovh

[zigma4000]

همه سرور های ما هم برگشت فقط دوتاشون که تو sbg بود خاموش شده بود. باقی فقط شبکشون قطع شده بود.

[AsanWebhost.com]

ما هم همه سرورهامون برگشت خداروشکر. Sbg2 بودیم و ضمنا ریست یا خاموش هم نشده بودن و فقط قطعی شبکه اتفاق افتاده بود...

[morteza1200]

آخرین به روز رسانی ...

Hello,
Two pieces of information,

This morning we had 2 separate incidents that have nothing to do with each other. The first incident impacted our Strasbourg site (SBG) and the 2nd Roubaix (RBX). In SBG we have 3 datacentres in operation and 1 under construction. In RBX, we have 7 datacentres in operation.

SBG:
In SBG we had an electrical problem. Power has been restored and services are being restarted. Some customers are UP and others not yet. If your service is not UP yet, the recovery time is between 5 minutes and 3-4 hours. Our monitoring system allows us to know which customers are still impacted and we are working to fix it.

RBX:
We had a problem on the optical network that allows RBX to be connected with the interconnection points we have in Paris, Frankfurt, Amsterdam, London, Brussels. The origin of the problem is a software bug on the optical equipment, which caused the configuration to be lost and the connection to be cut from our site in RBX. We handed over the backup of the software configuration as soon as we diagnosed the source of the problem and the DC can be reached again. The incident on RBX is fixed. With the manufacturer, we are looking for the origin of the software bug and also looking to avoid this kind of critical incident.

We are in the process of retrieving the details to provide you with information on the SBG recovery time for all services/customers. Also, we will give all the technical details on the origin of these 2 incidents.

We are sincerely sorry. We have just experienced 2 simultaneous and independent events that impacted all RBX customers between 8:15 am abd 10:37 am and all SBG customers between 7:15 am and 11:15 am. We are still working on customers who are not UP yet in SBG.
Best, Octave

[saeid1346]

خسارتی میدن ؟

اگه طرف ایرانی بود میگفتید خارجیا اینطور وقتا خسارت میدن به مشتریشون

[subt]

خداروشکر مشکلی برای سرورها و دیتاها پیش نیومد

[majidisaloo1]

هنوز متاسفانه تعدادی از سرور های ما در دسترس نیست

[zigma4000]

هنوز متاسفانه تعدادی از سرور های ما در دسترس نیست

طبق آخرین توییت ceo مجموعه ovh در حال بررسی تک تک سرورها هستن. مونیتورینگ برای سرورهاتون فعال هست؟ اگر نیست موقت هم شده فعال کنید.

[mobinhost.in]

با سلام و احترام

پاسخ OVH به مشکل قطعی به وجود آمده در روز جمعه 9 نوامبر

SLA information - November 9 incident Roubaix (RBX)

Dear Customer, On Thursday November 9, some of your services were affected by a network incident in our French site, in Roubaix (RBX). We would like to extend our sincerest apologies. Flagged at 8:01am (French time), the incident was declared closed by our teams at10:34am (French time). You were unable to access your services during this time. All of your services are now working again, and we are here to answer any questions which you may have regarding your products. We are well aware of the consequences of this service interruption, and we will, of course, be activating the planned compensation for products which are contractually bound by an SLA. As a reminder, you can find all the SLA levels pertaining to your products, in the customer control panel. You can view all compensation details via The causes of this incident are still being analyzed, and we have already taken some measures which will further strengthen the reliability of our services, even in the most unexpected situations. You can find additional information about the event and the resulting actions Rest assured that we are doing everything to learn from each new situation encountered, to further improve our service availability. We will keep you informed of the implementation of these measures. We are very sorry for the inconvenience this incident may have caused, and would like to reiterate our sincerest apologies.

Regards, The OVH team