Hello ,
In the coming months, ResellerClub will potentially become a US based entity and the move will result in a change in the legal jurisdiction applicable to us. From the end of October 2013, we will no longer be able to support partners and clients from Cuba, Iran, North Korea, Sudan and Syria – and hence we will look at migrating you to an entity that we have worked tirelessly with to ensure this move is as convenient as it can be.
I cannot express how grateful I am for having had the opportunity to do business with you over all these years but unfortunately our hands are tied in this scenario. I assure you that we will do everything we possibly can to make this transition to another provider easier and reduce the impact to your business.
Impact:
The system will no longer be able to support Resellers, Sub Resellers and Customers from Cuba, Iran, North Korea, Sudan and Syria from the 28th of October. After the 28th, the system will continuously assess the country of operation of all our Resellers, Sub Resellers and Customers by making checks on country data as filed with us, IP addresses, bank accounts etc. to ensure that we conform to the US regulations.
This means that we will no longer be able to support your business with us including business done by your Sub Resellers and Customers.
Partnership with Resello
Resello, a new sister concern of RealTime Register, is a robust platform that can cater to the countries that we will no longer be able to support. They provide a similar system to ResellerClub, and they are eager to welcome you on board. We have partnered with them to help you continue your business and you can read more about Resello at
Reseller hosting & domains for resellers
We picked Resello because we found them to be a stable, secure and trust-worthy partner who will not only provide you with great service but will also help your business grow.
We will be automating the move to Resello for all affected accounts and orders on 28th of October. Rest assured that your domain orders will be transferred in bulk for free for most TLDs.
Impact Details and Timeline:
General
You will need to communicate the transition to your impacted sub-resellers & customers in a way you see fit
We are looking at transferring your available balance to your Resello Account
You will not be able to change your country settings on your ResellerClub account
We recommend that you take CSV reports of any information you might require from your control panel, including sub-reseller details, order details, balances etc. immediately as you will not be able to access them post 28th of October
Any pending actions or transactions will be cancelled on 28st of October
All your products with ResellerClub will be deactivated on 28th of October. We will be contacting you separately for the impact on other products not mentioned in this email
Reseller/Sub Reseller/Customer Accounts:
You will be signed up for a new Reseller account at Resello and provided with your login credentials by the 21st of October by the Resello team
On the same day, Sub-resellers under your ResellerClub account will be ported over to your new Reseller account with Resello
No new sub-reseller signups under your ResellerClub account will be possible after 16th of October
All customer accounts will be ported over along with domains on 28rd of October
Your current selling prices will by default be set into your new account at Resello, and you will be able to make any changes if needed. . In most cases the pricing at Resello is similar to the pricing of Resellerclub, but there may be minor changes with respect to certain ccTLDs (e.g. .RU domain names).
We suggest that you get acquainted with the Resello system and make any necessary pricing, tax rules or other settings during this transition period.
We also suggest you configure your store-front at Resello and make a test payment to ensure that your account is completely setup.
You will not be able to perform any order transactions on your Resello account till 28th of October
All existing accounts on our system from the affected countries will be suspended on the 28th of October
The SuperSite and ResellerClub API will stop working for the affected accounts on the 28th of October
Effective today you will not be able to move accounts associated with these countries to other resellers/providers on our platform
Domains:
We recommend that if your domains expire within the next 10 days, please renew your domains immediately
Effective today you will not be able to initiate “Domain Move” associated with Registrants from these countries to other Resellers/providers on our platform
Privacy Protect service will be rolled back for any domains under your account which currently avail it, by 18th of October
We recommend that you renew domains that are in the Auto-Renewal Grace Period before 28th of October, you will not be able to manage them post the 28th of October or you will have to manage them through Resello after the move
For domains in Redemption Grace Period you will be able to restore only till 28th of October and you cannot attempt any transaction after this date
On 28th of October, domains under your sub-resellers and customers accounts will be fast-transferred to your new account at Resello retaining the same parent-child structure as now; This means there will no addition of a domain year to the domain tenure and the transfer will be free
Domains transferred to Resello will retain all characteristics including nameservers, contact details etc. from their current values at ResellerClub, except for privacy protection which Resello will be launching at a future date.
Resello will also offer a free Sitebuilder with every domain name.
You will be able to manage all your Domain Names from Resello by the 3rd of November
There might be some specific domain extensions which might follow a different process, we will update you on the same
Free domain services currently offered by us like Domain Forwarding and Mail Forwarding will stop functioning on the 28th of October. We will keep the DNS active till 10th of November.
Web & Email Hosting:
For only Email Hosting packages, we recommend that you download all your mails locally using any desktop client and arrange to migrate to another provider
You will need to use those back-ups and start hosting elsewhere before the 28th of October post which the packages will be suspended.
We will be processing a pro rata refund for all affected hosting packages considering 28th of October as the package expiry date, the packages will be set to expire on 28th of October
We recommend that you avail of Resello’s hosting services to keep all your products on the same platform
For Website Builder services, we strongly recommend that you start using an alternate tool, we will not be able to provide backups of site- content or emails
We will be regularly updating our Transition Status Page with any new developments as well as the status of this transition and timelines.
It has been a great experience doing business with you and it is unfortunate that we are unable to continue supporting your business, but we hope you will allow us to extend our services for one last time as we assist you in ensuring a hassle free transition to your new providers.
In case of any queries, please contact
clientrelations@resellerclub.com
Shridhar Luthria
