hornstar has just replied to a thread you have subscribed to titled - Burst.Net Dedicated Server Setup Time? - in the Dedicated Server forum of Web Hosting Talk.
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Burst.Net Dedicated Server Setup Time? - Page 3 - Web Hosting Talk
Here is the message that has just been posted:
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Wow this is nothing, I am still waiting 3 weeks on....
I have been a customer with BurstNet for a very long time and decided it was time to get a new server with them, after chatting with sales for over a month I finally got a quote that I liked and accepted it.
* On the 8th I was told this "Please keep in mind the turn around time on this build will be 5-7 business days. "
* I thought okay that is fine so I accepted it on the 8th April.
* On the 13th I got this reply: "Matt,
We are currently awaiting the shipment. As soon as the hardware arrives we will let you know. "
* On the 19th I had not heard anything so I sent them a message asking if they had any word on shipment.
* Same day response I got this "Matt,
The hardware is expected in the end of the week. I will keep you posted."
* So I waited til the end of the week. On the 25th I sent them this: "It is now over 2 weeks for what was said to take 5-7 business days.
You said you would keep me posted, what is the delay? Is it coming from
Iceland or something???"
- You can see I am losing patience now and I was not kept in the loop, after all he said I will keep you posted.
* Same day Response 25th I got this "I do apologize about the delay. I emailed out vendor to check the status. I will keep you posted."
- I thought okay, an apology was nice, but I was still annoyed about not being kept in the loop, but they assured me again that they will keep me posted.
* I thought I would get a response back within 24 hours about what is going on, but nope. So I sent this the next day 26th - "So it's been a day, what did the vendor say? This is unacceptable."
* Then it was the 28th I sent them another reply. "....My members are getting fed up, I told them a week, it has now been 3. I can only be patient for so long..."
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So it is now the 1st May my time. 24days has passed since I accepted the order and was told it would be ready within 5-7 Business days. I was told they would keep me posted but no reply from them since the 25th, nearly a whole week.
+ I have been with BurstNet for a very long time because I like them. They have very good prices and very good support.
- I am very disappointed with their customer relations in my ticket tho. Over 3 weeks and still no server. And no response on why.
Ticket Id: 2208586
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