backup error 21

دوستان من یک بسته backup رو گذاشتم تو سایت تو قسمت
Main >> Backup >> Restore a Full Backup/cpmove file
حالا می خواهم یوزر را وارد کنم اررور زیر را می ده مشکل چیه ؟

Restore for adibcarpet

Searching /home....
Found adibcarpet.tar.gz !
Extracting tarball...................
...............
Done

Extracting Domain....Done

Sorry, we were unable to transfer the account. Information about adibcarpet's primary domain is either missing or corrupt. For more information, please examine /home/cprestore/adibcarpet/cp/adibcarpet
checked 21 files.....

چرا ؟